Introduction to Returns Policy
At Barcode Direct Online, we strive to ensure that all of our customers are completely satisfied with their purchases. We understand that sometimes, a product may not meet your needs or expectations. In these instances, we are pleased to offer a straightforward and customer-friendly returns policy.
Conditions for Returns
We accept returns within 7 days of receipt, under the following conditions:
Original Condition: The item(s) must be returned in their original condition, ready for resale. This means the product must be undamaged, with all original packaging intact and unblemished, just as it was when shipped to you.
Sellable Condition: Goods should be unopened and unused, ensuring they can be put back into our inventory without issues.
Return Process and Customer Responsibilities
Return Shipping Costs: The cost of returning the item(s) is the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your items.
Initiating a Return: To start the return process, please contact our customer service team. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.
Manufacturer Warranty Information
For barcode scanners, printers, mobile computers, and accessories, we honour the manufacturer's warranty. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If you encounter any issues with your product, please reach out to us, and we will assist you with the warranty claim process.
Refund Policy
Upon the return and acceptance of goods in good order and in compliance with our returns conditions, Barcode Direct Online is committed to processing your refund swiftly and efficiently. Here’s what you need to know about our refund process:
Refund Method: We issue refunds via Electronic Funds Transfer (EFT) directly to your bank account.
Processing Time: Once we have received and inspected the returned item(s) to ensure they meet our return criteria, we aim to process your refund within 7 days. This period allows us to thoroughly check the condition of the goods and ensure that everything is in order for the reimbursement to proceed.
Action Required: To facilitate a smooth refund process, we ask that you provide us with the necessary banking details where you would like your refund to be deposited. Please ensure these details are accurate to avoid any delays in receiving your refund.
Security: Your financial security is paramount to us. All provided information will be handled with the utmost confidentiality and used solely for the purpose of processing your refund.
We understand the importance of a hassle-free return and refund process and are dedicated to ensuring that your experience is as smooth and satisfactory as possible. If you have any questions regarding your return or refund, please contact our customer service team for assistance.
Conclusion and Contact Information
Our goal at Barcode Direct Online is to make your shopping experience as smooth and satisfying as possible. If you have any questions or need further assistance regarding our returns policy or the warranty process, please do not hesitate to contact our customer support team. We're here to help ensure that your experience with us is nothing short of excellent.